Splunk Service Level Agreement
We are a first-customer company. We have gained a lot of operational efficiency with this service over the past nine months and we are happy to share them with our customers. “Assistance programs” are the support programs offered by Splunk and identified here: www.splunk.com/en_us/support-and-services/support-programs.html 15.7 “Data Storage” refers to the volume of data storage measured by the customer`s uncompressed content that the customer can indicate via a service the customer purchases, as indicated in the order in accordance with the directive under docs.splunk.com/Documentation/SplunkCloud/latest/User/DataPolicies and documentation docs.splunk.com/Documentation/SplunkCloud/latest/User/Manageindexes. “Content subscription” refers to the customer`s right to regularly obtain content that applies to an offer (models. B, models, search queries, playbooks, rules and configurations as described in the respective documentation). Content subscriptions are purchased as a complementary service and identified in an order. A customer is not entitled to a service credit if he does not comply with his agreement with Splunk, including payment obligations. The service level commitment does not apply to periods of shutdown, suspension or termination of the corresponding Splunk Cloud service (or Splunk content or Splunk software operated in conjunction with splunk Cloud) resulting from the following results: Your acquired offers may include support and maintenance services as part of your purchase.
The specific support program, which was purchased with a purchased offer, is identified in the corresponding order. Splunk will provide the support and maintenance services acquired in accordance with the terms of the support exposure attached to these Terms and Conditions. “Service Level Schedule,” a “Splunk” directive that applies to the availability and availability of a hosted service and, if applicable, offers service credits, as stated in it. “Third-party content,” information, data, technology or materials provided to you by third parties, which you concede and add to a hosted service or install Splunk in conjunction with a hosted service.