Saturday, 31 Jul 2021

Splunk Service Level Agreement

“Capacity” refers to the measurement of the use of an offer (for example. B aggregated daily volume of indexed data, specific source rights, number of search and computing units, number of monitored accounts, virtual processors, user seats, application case, storage capacity, etc.) purchased for an offer, as shown in the corresponding order. You`ll find the capabilities of each of our offerings here: www.splunk.com/en_us/legal/licensed-capacity.html. 14.8 Full agreement. This agreement, which www.splunk.com/en_us/legal/privacy/privacy-policy.html Splunk`s privacy policy, the Splunk Acceptable Use Policy to www.splunk.com/view/SP-CAAAMB6, splunk`s standard support terms to www.splunk.com/en_us/support-and-services/support-programs.html, The Splunk Service Level Schedule at splunk.com/goto/splunkcloud_sls, the documentation and order and the terms and documents mentioned constitute the entire agreement between the customer and Splunk and replaces all previous agreements between the customer and Splunk with respect to Splunk services, Splunk software and/or Splunk content (including, but not limited to previous versions of the contract) or pre-printed terms for a customer. This contract does not amend other separate agreements that the Customer has with Splunk for other software products or services that are not services. What about the company`s decision to host its cloud offering on AWS? Not so long ago, we disagreed in the industry as to whether SaaS suppliers should build their own infrastructure or whether it was normal to host a third-party provider like Amazon. I am inclined to argue that AWS is a reasonable choice, but there are arguments for both. Olesen said, “We strive to always increase value for our customers,” he says.

We are a first-customer company. We have gained a lot of operational efficiency with this service over the past nine months and we are happy to share them with our customers. “Assistance programs” are the support programs offered by Splunk and identified here: www.splunk.com/en_us/support-and-services/support-programs.html 15.7 “Data Storage” refers to the volume of data storage measured by the customer`s uncompressed content that the customer can indicate via a service the customer purchases, as indicated in the order in accordance with the directive under docs.splunk.com/Documentation/SplunkCloud/latest/User/DataPolicies and documentation docs.splunk.com/Documentation/SplunkCloud/latest/User/Manageindexes. “Content subscription” refers to the customer`s right to regularly obtain content that applies to an offer (models. B, models, search queries, playbooks, rules and configurations as described in the respective documentation). Content subscriptions are purchased as a complementary service and identified in an order. A customer is not entitled to a service credit if he does not comply with his agreement with Splunk, including payment obligations. The service level commitment does not apply to periods of shutdown, suspension or termination of the corresponding Splunk Cloud service (or Splunk content or Splunk software operated in conjunction with splunk Cloud) resulting from the following results: Your acquired offers may include support and maintenance services as part of your purchase.

The specific support program, which was purchased with a purchased offer, is identified in the corresponding order. Splunk will provide the support and maintenance services acquired in accordance with the terms of the support exposure attached to these Terms and Conditions. “Service Level Schedule,” a “Splunk” directive that applies to the availability and availability of a hosted service and, if applicable, offers service credits, as stated in it. “Third-party content,” information, data, technology or materials provided to you by third parties, which you concede and add to a hosted service or install Splunk in conjunction with a hosted service.